Privacy Policy

A. Legal Disclaimer

Last Updated: October 14, 2025

Finova Cargo (“Finova,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all customers, partners, and drivers who use our logistics and delivery services.

This Privacy Policy explains how we collect, use, protect, and share personal information when you use our website, mobile services, or logistics operations.

B. Information We Collect

We collect information in three main ways:

1. Information You Provide

Full name, phone number, email, and company name.
Pickup and delivery addresses, instructions, or notes.
Uploaded files, photos, or invoices related to shipments.
Payment details (processed by Stripe or Wix Payments; Finova does not store full card numbers).

2. Automatically Collected Information

IP address, browser type, and device information.
GPS location data (if you allow it).
Route timestamps, photos, and delivery confirmations.

3. Sensitive or Regulated Information

In certain cases (medical, pharmaceutical, biological, or critical deliveries), we process limited sensitive data under enhanced confidentiality and encryption standard.

C. How We Use the Information

We use personal information to:

Process, coordinate, and complete deliveries.
Estimate delivery times and optimize logistics routes.
Send shipment updates, invoices, and proof of delivery.
Ensure compliance with tax, transportation, and health regulations.
Improve efficiency, accuracy, and customer support quality.

Finova never sells, rents, or trades personal data.

D. Medical & Critical Deliveries

For sensitive categories such as medical shipments, lab samples, or aircraft parts:

We maintain chain-of-custody documentation.
Encrypt all associated data in transit and at rest.
Restrict access only to authorized personnel.
Offer HIPAA-compliant handling and sign BAAs when required.
Delete or anonymize the data after completion of service.

D. Legal Basis for Processing

We process data under the following legal grounds:

Contractual necessity – to perform requested services.
Legitimate interest – improving service and ensuring safety.
Consent – for optional communications or tracking.
Legal compliance – meeting audit and regulatory obligations.

F. Data Retention & Deletion

Delivery and operational data: retained up to 24 months.
Accounting and tax documents: retained 5 years.
Sensitive/medical data: deleted immediately after purpose is fulfilled.
All deletions follow secure data disposal protocols.

G. Security & Data Protection

We use enterprise-grade security systems:

SSL/TLS encryption and firewalls.
Secure cloud storage with restricted access.
Multi-factor authentication for admins.
Continuous monitoring and incident response plans.

If a breach occurs, Finova will notify affected users and authorities promptly.

H. Data Sharing

We share information only with:

Service providers essential to operations (payments, routing, communication).
Clients or recipients of a shipment (for tracking and delivery proof).
Authorities, when legally required.

We never share data with advertisers or external marketing partners.

I. Cookies & Analytics

Our website uses cookies to:

Enhance performance and security.
Analyze usage statistics.
Remember preferences (e.g., region, language).

You may disable non-essential cookies through your browser settings.

J. Your Rights

You have the right to:

Access, correct, or delete your data.
Request a copy or portability of your records.
Withdraw consent or object to processing.

📧 Contact: support@finovacargo.com

We’ll respond within the time required by law.

k. High-Value or Critical Cargo

Finova handles high-value shipments such as aircraft components, industrial machinery, or medical equipment.

Each shipment:

Is fully insured and GPS-tracked.
Requires pre-declared value and delivery verification.
Includes photos and digital signatures for proof of custody.

L. International Transfers

We may process or store data in the U.S. and abroad.

Finova applies Standard Contractual Clauses (SCCs) and other legal safeguards for cross-border data protection.

M. Minors

Our services are not intended for individuals under 16 years old.

If we inadvertently collect such data, it will be deleted immediately.

N. Updates to This Policy

We may update this Privacy Policy periodically.

Any significant changes will be announced on our website with a new “Last Updated” date.

O. Contact Us

Finova Investment Corp

DBA ( Finova Cargo)

📧 Info@finovacargo.com

📧 support@finovacargo.com

📍 425 town plaza ave suite 217,

Ponte Vedra Beach fl 32081